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At Amber Distributors Private Limited, we are committed to providing a transparent, reliable, and professional experience for all our users. We value your feedback and concerns, and we have established this Grievance Redressal Policy to ensure that any issues, complaints, or disputes are addressed promptly, fairly, and in accordance with applicable laws and best practices.
This policy applies to all users of our website, services, and any interactions with our team. By using our website, you acknowledge and agree to follow the procedures outlined in this policy for raising and resolving grievances.
The primary purpose of this policy is to:
We recognize that addressing grievances is essential for continuous improvement and for maintaining strong relationships with our clients and stakeholders.
Grievances may relate to, but are not limited to:
Please note that this policy is designed to handle complaints related to our services and website operations. It does not cover disputes that fall outside the company’s operational scope or are governed by separate regulatory frameworks.
Amber Distributors Private Limited provides multiple channels for submitting grievances to ensure accessibility and convenience:
When submitting a grievance, users are encouraged to provide complete and accurate information to facilitate a quick and effective resolution.
Upon receipt of a grievance, Amber Distributors Private Limited will:
Acknowledgment ensures transparency and reassures users that their concerns are being addressed with priority.
Amber Distributors Private Limited follows a structured process to resolve complaints effectively:
Our goal is to resolve grievances efficiently, transparently, and amicably, ensuring that users feel heard and valued.
We strive to resolve grievances as promptly as possible, generally within 15–30 business days from the date of acknowledgment. Some cases that require detailed investigation may take longer, in which case users will be informed of the expected resolution timeline.
Transparency in timelines is an essential part of our commitment to accountability and trust.
If a user is not satisfied with the initial resolution, they may escalate the grievance to a senior grievance officer or designated authority within Amber Distributors Private Limited.
The escalation process ensures that complex or unresolved complaints receive additional review and attention, maintaining fairness and integrity in the grievance handling process.
To facilitate effective grievance handling, users are requested to:
User cooperation is essential for timely and fair resolution of grievances.
Amber Distributors Private Limited treats all grievances with strict confidentiality. Information submitted through the grievance process is used solely for the purpose of resolving the complaint and will not be disclosed to unauthorized parties.
We follow robust data protection practices to ensure that all personal information provided during the grievance process is stored securely and handled in accordance with applicable privacy laws.
Grievances provide valuable insights into user experiences and service delivery. Amber Distributors Private Limited is committed to using this feedback to:
By listening to our users, we ensure that our services remain reliable, transparent, and professional.
Users can submit grievances using the official channels provided on the website. We encourage users to report any concerns promptly so that they can be addressed in a timely manner.
Amber Distributors Private Limited is committed to resolving every grievance fairly and efficiently, reinforcing trust, transparency, and professionalism in all interactions.
An RBI Registered NBFC (Certificate No: B.05.04359), trusted by individuals and businesses for transparent and reliable financing.
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